Rise Services, Inc.
DCI Account Manager (61749)
ABOUT THE COMPANY
Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.
OVERVIEW AND ESSENTIAL JOB FUNCTIONS
The Account Manager will be responsible for data conversion and system set-up for implementation projects with both internal and external customers. This individual will be experienced in all aspects of software implementation and project management. The Account Manager will support RISE with DCI system.
Roll-out DCIs new releases.
Research new ways for RISE to use DCIs functionality across the board
Develop strong, trusting relationships with internal teams and clients
Develop a knowledge of clients product details and nuances
Issue and update status reports as needed
Ensure estimates are created and approved prior to incurring costs
Manage the project schedules to ensure completion on time.
Works collaboratively with internal teams to ensure projects are on task, schedule, and budgets
Create data maps and transaction workflow documents required for customer data conversion
Use various tools (including Google business management tools and Excel) to receive, scrub, convert, and test customer data
Review conversion results with the customer to refine and confirm requirements
Load customer data into staging, testing, and production environments
Collaborate with the customer and DCI team members to resolve issues
Become an expert on DCI (Direct Care Innovations) software
Assist the project manager is all aspects of customer implementations, including requirements gathering, system-setup, user training, readiness reviews, and go-live support
Travel based on company need is a requirement. Travel up to 25% of the time during certain periods may be necessary
Performs other related duties as requested.
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing
themselves with all policies, procedures, standards, and guidelines and act accordingly.
- 3 - 5 years experience in software and IT related implementations
- 3 -- 5 years experience in project management
- Bachelors Degree in business or technology related field
- Experience working with users defining current processes and mapping those to available solutions
- Ability to analyze and solve problems as well as document solutions
- Ability to communicate effectively, coordinate multiple duties simultaneously
Project management and associated tools
Implementation planning and execution
Workflow and process modeling
Data analysis and conversion
Have excellent oral and written communication skills
Must be proficient in Excel
Proficient in Word and PowerPoint
Ability to work under pressure, meet deadlines across multiple projects and display strong organizational skills
Ability to transfer knowledge from project-to-project
Shows initiative and desire to learn
Handles assigned work requests in efficient, timely manner
Use sound and logical judgment
Displays strong problem-solving skills
Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:
(a) Dedicated fax 866-268-8885
(b) Dedicated email firstname.lastname@example.org DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(d) Dedicated phone - 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY